Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.8
Location
8.2
Service
8.8
Dining
8.2
Guest reviews
8.2/10
based on 5 reviews
8.1
8.1/10 based on 2453 reviews
Lucy
United Kingdom,
February
2024
8.6/10
The hotel is nestled in a quiet suburb of Carrara, surrounded by lush tropical gardens. The rooms feature 2 queen beds and proper facilities, with very good snacks available. The service is exceptional, with the hotel manager ensuring a top-notch customer experience. The location offers a serene atmosphere by the river amidst the sounds of nature, making it a picturesque setting. The dining experience caters to everyone's tastes, with freshly made omelettes and a chef willing to customize orders. Overall, a delightful stay with minor service charges to consider.
Rooms
8.0
The rooms are spacious and cozy with 2 queen beds and proper facilities, also offering tasty snacks.
Service
9.0
The hotel staff have customer service down to a tee, providing excellent assistance and attention to guests, though be mindful of additional charges for extras.
Location
9.0
The hotel's location in a quiet suburb by the river offers a peaceful retreat amidst lush tropical gardens.
Dining
8.0
The dining options are diverse and include freshly made omelettes and personalized eggs from the chef.
Facilities
9.0
The hotel boasts various facilities including car hire, dry cleaning, housekeeping, laundry, welcome drink, and tours/ticket assistance.
Jack
United Kingdom,
October
2023
8.2/10
The hotel is nestled in a quiet suburb surrounded by lush tropical gardens, offering a peaceful retreat. The rooms were spacious with spectacular views towards the Gold Coast hinterland, perfect for my young family. The service was exceptional, with the manager personally ensuring all our needs were met. However, the entrance issue impacted our initial impression of the location.
Rooms
9.0
The rooms with twin queen beds and views towards the Gold Coast hinterland were ideal for my young family.
Service
9.0
The customer service was outstanding, with the manager going above and beyond to assist us during our stay.
Location
7.0
The hotel is situated in a quiet suburb amidst relaxing gardens, creating a tranquil atmosphere. However, the locked gate issue at the resort entrance was disappointing.
Dining
8.0
The dining experience was delightful, with freshly made omelettes to order and a chef willing to cater to everyone's tastes.
Facilities
8.0
The hotel offered a variety of facilities including car hire, dry cleaning, housekeeping, and tours/ticket assistance to enhance the overall experience.
Alfred
United Kingdom,
September
2023
8.4/10
The hotel is an ideal choice for those seeking a clean and comfortable stay with very good snacks provided in renewed rooms with proper bath amenities. The service covers all needs with a dedicated team at the reception desk offering car hire, dry cleaning, housekeeping, and more, but watch out for additional charges. Located on the Gold Coast, amidst relaxing gardens close to Metricon Stadium and various entertainment options. Dining offers freshly made omelettes and personalized choices, ensuring a satisfying experience.
Rooms
9.0
The rooms are kept clean and feature very good snacks, renewed with proper bath amenities.
Service
8.0
The customer service is top-notch with a range of amenities available at hand, although be aware of potential extra charges for certain services.
Location
9.0
The hotel is situated on the Gold Coast in the quiet suburb of Carrara, offering a peaceful environment yet convenient access to Metricon Stadium and various attractions.
Dining
8.0
The dining experience is delightful with the chef's willingness to customize dishes and a diverse menu to cater to different tastes.
Facilities
8.0
The hotel provides a range of facilities to enhance the guest experience, ensuring a pleasant stay.
Nick
United Kingdom,
May
2023
8.6/10
I stayed at the hotel in a quiet suburb of Carrara, enjoying the lush tropical garden surroundings. The rooms were clean and comfortable with twin queen beds, perfect for my young family. The service was exceptional, with the staff going above and beyond to accommodate our requests. The location was ideal for exploring the coast and central to all our activities. The dining experience, especially the omelettes made to order, was delightful. The facilities were top-notch with everything I needed for a pleasant stay.
Rooms
9.0
The rooms were spacious and had twin queen beds, ideal for my young family.
Service
9.0
The staff provided great customer service and were attentive to our needs.
Location
8.0
The hotel is perfectly situated in a quiet suburb of Carrara, central to all our activities on the coast.
Dining
9.0
The dining experience was fantastic, with omelettes freshly made to order.
Facilities
8.0
The hotel offered a wide range of facilities, from laundry service to car hire, making my stay very convenient.
Diana
United Kingdom,
April
2023
8.6/10
I had a great stay at the hotel, with clean and comfortable rooms and friendly staff ready to assist. The dining options were limited, but the overall experience was positive with a well-maintained pool area. It could improve by offering more breakfast choices.
Rooms
9.0
The rooms with 2 queen beds were really comfortable and kept clean, offering views towards the Gold Coast hinterland.
Service
9.0
The customer service was excellent, with great assistance from the duty manager and a variety of helpful services available.
Location
8.0
The hotel is located in the quiet suburb of Carrara on the Gold Coast, featuring lush tropical gardens and easy access to parks, sports centers, and the stunning Gold Coast beaches.
Dining
8.0
The dining experience was satisfying, especially with omelettes freshly made to order and an accommodating chef for personalized egg dishes.
Facilities
9.0
Facilities were modern and well-maintained, providing everything needed for a comfortable stay.
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